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Terms and Conditions

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Article 1

C.H.T. Booking Services (formerly known as Cebu Happy Tour)

  • Our company provides booking services in partnership with third parties accredited by the Department of Tourism.

  • Our role is to provide tour information and book third-party services for the convenience of customers.

Transport & Tour Operators (Third Parties)

  • Providers of transportation services and tour operations.

  • Collect fees for drivers, fuel, entrances, environmental fees, and activity fees.

  • Provide gear and other essentials for tours.

Customers

  • Users of the service.

  • If the user is a minor, consent must be obtained from a parent or legal guardian.

 

 

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Article 2: Responsibilities & Services Offered by C.H.T. Booking Services

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Itinerary Planning, Customization & Booking Management

  • Design and tailor travel itineraries with or without professional guides.

  • Pre-designed or customized packages including meals, sightseeing, and transport.

  • Handle reservations for transportation (car, van, ferry tickets, boat), tours, and other related activities.

Customer Support

  • Includes tour information and handling cancellations, rescheduling, and refunds.

Documentation and Compliance

  • Ensure necessary documents (tickets, ID card, waiver) are in place for travelers.

Risk Management

  • Monitor safety, health advisories, and political situations and inform travelers.

 

 

Article 3: Responsibilities of Customers

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1. Provide Accurate Information

  • Share correct personal details (Name, Birth date, Gender, Nationality) based on passport.

  • Clearly state travel preferences, medical conditions, or special needs.

    • *Customers with medical conditions & special needs are discouraged from joining.

2. Understand Terms and Conditions

  • Read, accept, and understand the booking terms, cancellation policies, refund rules, and liability disclaimers before confirming.

3. Make Timely Payments

  • Pay deposits and balances on time to confirm reservations and avoid cancellations.

4. Review Itinerary and Documents

  • Check all travel documents (tickets, itinerary, fees, inclusions and exclusions) for accuracy.

  • Report any discrepancies immediately.

6. Follow Rules, Regulations

  • Respect the local customs, laws, and regulations at destinations.

  • Abide by guidelines provided by tour operators and guides.

7. Be Punctual

  • Arrive on time for pickups, departures, tours, and scheduled activities to avoid delays for the group.

8. Maintain Communication

  • Stay in contact with C.H.T. Booking Services in case of changes, emergencies, or delays.

  • Provide reachable contact information. Social media and /or Philippines local number.

9. Purchase Travel Insurance & Secure Belongings

  • Strongly advised to get travel insurance.

  • Ensure safety of personal belongings like cash, phone, wallets, shoes and others not mentioned.

10. Care for Property

  • Loss /damage to gear (underwater camera, snorkelling gear, helmet, aqua shoes, fins, life vest, etc) subject to charges.

11. Provide Feedback

  • Guests are encouraged to provide reviews or feedback to help improve offerings and assist future travelers. These may be shared on marketing platforms.

 

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Article 4: Prohibited Actions When Using This Service

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Users must not:

  • Transfer, sell, or share their access with others.

  • Damage the company’s or others’ reputation or credibility.

  • Violate intellectual property rights.

  • Use someone’s image or private information without permission.

  • Interfere with how the service operates.

  • Use the service for business or profit without approval.

  • Encourage illegal behavior or harm others (financially or emotionally).

  • Commit or promote criminal acts.

  • Engage in excessive drinking, smoking, or inappropriate clothing/behavior.

  • Share content (images, videos, responses) from the service without permission.

  • Try to access confidential company information.

  • Solicit staff to join religions, political groups, or rival companies.

  • Attempt personal contact with staff online or offline.

  • Use abusive, threatening, or discriminatory language.

  • Let unauthorized people use the service.

  • Post off-topic, false, or inappropriate comments.

* If a user causes harm to the company or others by breaking the rules, they will be fully responsible for any legal consequences.

The Company can suspend or cancel a user's access to the service at any time without a refund, without notice, if the user:

  • Repeatedly ignores warnings

  • Breaks the rules or terms of use

  • Doesn't follow staff instructions

  • Is reported by multiple staff for bad behavior

  • Acts inappropriately in any way, as judged by the Company

 

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Article 5: Reservations

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  • All bookings shall be made at least 3 days before the desired tour date.

  • Reservations are made through our official online flatforms, Line, Facebook, Instagram & Website. Any other forms of booking outside the specified means to book are not recognized and are not related to our company.

  • Customers are to read and agree to our terms and conditions. Before making a tour booking. All necessary information needed by the company shall be provided by the users. Payment terms shall be discussed.

  • Senior Citizen and/or PWD discounts will apply to fees mandated by the government if you are a Philippine citizen with a valid Identification card as senior or pwd. Discounts are not applicable to car rental rates.

  • We do not include Food and accommodation arrangements. Unless specified in the inclusions i.e. Kawasan Canyoneering. Guests are advised to book their own accommodation and are free to choose their food preference.

  • A booking summary shall be sent to you once everything is finalized.

  • Confirmed reservations are non-transferable. Destination changes are allowed if value is not decreased. If the value of the booking is lower, the difference will not be refunded.  Changes in booking are permitted up to 2 days before the desired tour date.

  • Your reservation will likewise be automatically cancelled if the payment required is not received within the specified period and our company reserves the right to apply cancellation charges if necessary.

  • Please check your booking summary carefully. If you notice any mistakes, contact us right away before your tour begins. It may not be possible to make changes later.

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Article 6: Price Policy & Payment

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  • All package rates are based on rates known at the time of publication.

  •  Package rates per person unless otherwise.

  • All rates are fixed at the time of the booking and generally will not be subject to any surcharges.

  • Prices are subject to change without prior notice. Our company reserves the right to re-price/re-quote for any additional fees that may have been incurred (i.e. government taxes, or changes in third party rates).

  • Cash and bank transfers are accepted in Philippine currency.

  • Deposit fee must be paid 3 days before the intended tour date. It will be deducted from the total tour fees. Deposit is non-refundable when the reservation is cancelled by customers.

 

             Members                              Deposit Fee per Group

                   2                                                    3500Php

                 3-4                                                   4000Php

             5 and up                                              5000Php

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Article 7: Data Privacy & Handling

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  • Company collects information for service, processing orders, communication, marketing, analysis, improvements, legal compliance, and safety.

  • Refusal to give personal information may prevent access to some services.

  • By agreeing to our terms and conditions, you give consent for photos and videos taken during the tour to be used by our company and third parties for promotional purposes, documentation and reporting, training and quality improvement, media and press features, legal compliance and client testimonials.

  • Copies of these media files will be provided to guests after the tour via a Google Drive link (valid for 7 days) or a returnable USB device.

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Article 8: Tour Changes, Cancellation, Refund and other Fees:

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Tour Changes

  • Free Cancellation & Tour Changes within 2 days (48 hours) before the intended tour date & must be reported or made from 8am to 4pm. Any time before and / or beyond the said time shall not be processed.

*All times and dates are based on Philippine Standard Time (PST).

  • For the ferry ticket change of schedule, our company will charge 3500Php per group to cover the transportation and service fees aside from fees charged by OceanJet (Ferry).* OceanJet Terms and Conditions apply

Cancellation

  • If a member cancels, tour fees will be adjusted according to the number of members.

  • Cancellation of tours with Car, Van, and Boat. A fee of 1000Php will be charged per group per unit of Car, Van and or Boat.

  • Our company has the right to cancel the tour for any group member without a refund if they are found unfit to join any activity after the tour has started. This includes being unwell, intoxicated, or physically unfit.

  • Cancellations Initiated by C.H.T. Booking Services, Transport & Tour Operators before the intended tour date or on the tour date may occur due to:

    • Political unrest or health advisories.

    • Natural disasters & sudden cancellations of operation by the transport and or tour operator to whatever reason.

Refund Policy

  • Booked Ferry Tickets *Refer to OceanJet’s refund policy.

  • Fees (i.e. transportation, entrance and environmental fees, activity fees etc.) used but left the customer unsatisfied for any reason are non-refundable.

  • Oslob Express booking fee (500Php per person). Once booked, it is non-refundable.

  • Payment gateway service charges are not refundable i.e. bank transaction fee, online booking fees.

  • Customer initiated cancellations are not refundable.

  • No refunds for cancellations by other group members, missed parts of the trip due to cancelled, delayed, or rescheduled flights, or if you are denied travel by Immigration after checking in at the airport. We are also not responsible for any extra costs you may have if you miss your departure or connecting flight before joining the trip.

  • There are no refunds for unused transportation, entrance fees, environmental fees, other charges, or any part of the tour you miss. This includes situations where you leave the tour after it has already started, for any reason.

  • No refunds (except for unused fees) will be given for cancellations made by C.H.T. Booking Services, Transport, and Tour Operators while on tour due to the following reasons:

    • Political unrest, including protests, strikes, riots, government conflicts, or violence related to political disagreements

    • Government-issued health advisories

    • Natural disasters, non-sightseeing

    • Acts written in Article 4

 

*Unused fees may be refunded

Customers will receive a fixed refund regardless of booking cost. Standard refund amount / non-prorated refund value that applies in certain situations regardless of the original purchase price or usage.

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  • A full refund will be provided (except for the above-mentioned non-refundable i.e. Oslob Express booking, Ferry Tickets etc.) if C.H.T. Booking Services, Transport, and Tour Operators cancel the tour before it starts due to the following reasons:

    • Political unrest, including protests, strikes, riots, government conflicts, or violence related to political disagreements

    • Government-issued health advisories

    • Natural disasters

  • The refund will usually be about 1-7 working days depending on or the payment term discussions.

 

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Article 9: Non- Liability & Disclaimer

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  • Our company is not liable for: Acts or negligence by third-party operators, Tour operator delays, errors or cancellations, loss of tickets, media or data due to user actions.

  • In the event of accidents, delays due to infrastructure development, food poisoning, theft, damage to property, natural disasters, medical emergencies, personal injury, loss of property, or death arising from unforeseen circumstances beyond our control, C.H.T. Booking Services, Transport & Tour Operators shall not be held liable for any resulting costs, damages, or claims.

  • We are not responsible for any changes caused by events beyond our control. These may include technical or maintenance issues with transport, flight delays or cancellations by airlines or charter companies, war or the threat of war, civil unrest, strikes, natural disasters, bad weather, or terrorist activity.

  • The itinerary is a general guide that we aim to follow, but changes may be needed at short notice due to events beyond our control—such as bad weather, road conditions, force majeure, or rules set by accommodation, facility, or transport providers. We will try to keep the itinerary as close to the original as reasonably possible, unless unforeseen circumstances prevent this. If weather conditions lead to extra costs like additional accommodation, transport, or meals, these costs will be the client's responsibility.

  • If you need travel or health documents to meet the entry requirements of the Philippine Islands you plan to visit, it is your responsibility to obtain them. If you fail to do so and we are fined or charged as a result, you agree to reimburse us. You are also responsible for checking with your doctor, if needed, about any health precautions for your destination and making sure you have the necessary medications, vaccinations, or other preventive measures.

  • We are not responsible or liable for any arrangements you make during your vacation that are not booked through our company.

  • Tours do not guarantee that you will see specific animals such as whale sharks, dolphins, tarsier, fish, or turtles, as they are wild and sightings depend on nature.

  • Please note that third-party providers (e.g., transportation, accommodations, or activity operators) may have their own terms and conditions, which may be presented to you on the day of the tour. We are not responsible for the content or enforcement of these third-party terms.

 

Article 10: Oceanjet Rebooking & Refund Policy

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https://www.oceanjet.net/manage-booking

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Article 11: Governing Law and Jurisdiction

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  • These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any legal action or proceeding arising under or relating to these Terms shall be filed exclusively in the proper courts of Lapu-Lapu City, Cebu Philippines. You agree to submit to the jurisdiction of such courts and waive any objection to such jurisdiction or venue.

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Article12: Complaints

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Effective Date

  • This policy takes effect on July, 2025, and replaces all previous privacy policies from C.H.T. Booking Services. We may update this policy at any time.

OceanJet Refund Rate for Ferry Tickets
OceanJet Rebooking Rate for Ferry Tickets
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